Terms & Conditions

Welcome to doctorsnote.com.au (“we”, “our”, “us”). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, you must refrain from using our services.

We specialize in providing online medical certificates issued by licensed Australian doctors for work, students, and carers. Our services are compliant with Australian laws and regulations. These Terms and Conditions outline the terms of use for our website and services and protect the interests of our business.

  1. Services Provided

  • Our service allows users to obtain medical certificates for work, educational, or caregiving purposes.

  • Certificates are issued solely based on the information provided by the user and the discretion of our licensed doctors.

  • We reserve the right to decline issuing a medical certificate if the information provided is deemed insufficient, inaccurate, or inappropriate.

  • All certificates are compliant with Australian medical regulations and are provided for legitimate purposes only.

  • Certificates are valid only for the period specified by the

doctor. Retrospective certificates will only be issued at the doctor’s discretion.

  1. Eligibility to Use Our Services

To use our services, you must:

  • Be at least 18 years old and legally competent to make decisions.

  • Provide accurate and truthful information during the consultation process.

  • Use the service for genuine medical reasons.

We reserve the right to deny access or terminate services if we suspect fraudulent activity, misuse of certificates, or a breach of these terms.

  1. User Responsibilities

By using our services, you agree to:

  • Provide complete and accurate information, including personal and medical details.

  • Use the certificates solely for legitimate purposes and as intended.

  • Ensure that any provided information does not breach any third-party rights or applicable laws.

  • Understand that the information you provide will form the basis of our doctor’s decision to issue a certificate.

You are solely responsible for the use of any certificate provided, including its submission to employers, schools, or other institutions.

  1. Prohibited Activities

You agree not to:

  • Provide false or misleading information during the

consultation process.

  • Alter or misuse any medical certificate issued by us.

  • Impersonate another person or use someone else’s details to obtain a certificate.

  • Attempt to disrupt, hack, or compromise our website or services.

  • Resell or distribute certificates to third parties.

Breaching this section may result in the suspension or termination of your access and potential legal action.

  1. Limitations of Service

  • Our medical certificates are issued following an online assessment and are based on the information you provide.

  • This service does not include diagnosis, prescriptions, or treatment of medical conditions.

  • Our service is not a substitute for in-person consultations or emergency care. In case of medical emergencies, please contact 000 or visit your nearest hospital.

  • If our doctors determine that your request requires an in-person medical evaluation, we will advise you to seek appropriate care.

  1. Refund and Cancellation Policy

Refunds will only be issued under the following conditions:

  • If we are unable to provide the service due to an issue on our part.

  • If the request for a certificate is declined by our doctors and no certificate has been issued.

Refunds will not be provided if:

  • A certificate has been issued.

  • You fail to provide accurate or complete information.

Refund requests must be submitted via email to doc@doctorsnote.com.au and will be reviewed on a case-by-case basis.

  1. Privacy and Data Security

We handle your personal and medical information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For details on how we collect, use, and store your information, please refer to our Privacy Policy.

  1. Indemnity Clause

You agree to indemnify and hold harmless doctorsnote.com.au, its employees, contractors, and licensed doctors from any claims, liabilities, damages, or costs arising from:

  • Your use of the website or services.

  • Your misuse of medical certificates issued by us.

  • Any violation of these Terms and Conditions.

  1. Certificate Validity

  • Certificates are valid only for the period specified by the issuing doctor.

  • Users are responsible for ensuring the acceptance of certificates by third parties, such as employers or schools.

  • Fraudulent use or alteration of certificates is strictly prohibited and may result in legal action.

  1. Jurisdiction and Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of Australian courts.

  1. Termination of Service

We reserve the right to terminate or suspend your access to our services without notice if:

  • You provide false or misleading information.

  • You breach any terms outlined in this document.

  • We suspect misuse or fraudulent activity.

  1. Modifications to Services

We may update, modify, or discontinue any part of our website or services without prior notice. We are not liable for any interruptions or changes to the availability of our services.

  1. Website Downtime

We strive to maintain uninterrupted access to our website, but we cannot guarantee continuous availability. Maintenance, technical issues, or external factors may occasionally cause disruptions.

  1. Contact Us

For all communications, inquiries, or requests, please contact us via email at:

Email: doc@doctorsnote.com.au

Business Address: Ground Floor, 470 St Kilda Road, Melbourne VIC 3004 | 9 Old Belvidere Promenade, Perth WA 6004