Refund Policy for Medical Certificates

1. Refund Eligibility 

At DoctorsNote.com.au, we understand the importance of our online medical certificates for our customers. Our refund policy is designed to be fair and transparent. Refunds will be considered under the following circumstances: 

a. Incorrect Information: If the medical certificate issued contains incorrect information due to an error on our part, we will promptly issue a refund or provide a corrected certificate at no additional cost. 

b. Technical Issues: In the event of technical issues or system failures resulting in the inability to access or obtain a medical certificate, we will investigate the matter and offera refund if the issue is on our end.

2. Refund Process

Customers seeking a refund must contact our customer support team at 08 6103 5028 or email us at doc@doctorsnote.com.au within 7 days from the date of issuance of the medical certificate. To expedite the process, please provide the following information:

  • Your name, email and mobile number.

  • Description of the issue

  • Screenshots or relevant evidence

Our customer support team will review your request and respond within a reasonable timeframe.

3. Non-Refundable Circumstances

Refunds will not be provided under the following circumstances:

a. Customer Error: If the customer provides incorrect or false information resulting in an inaccurate medical certificate, no refund will be issued.

b. Change of Circumstances: Refunds will not be granted due to a change in circumstances that occurred after the issuance of the medical certificate.

4. Refund Method

Refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to be reflected in your account.

5. Modifications to the Refund Policy

DoctorsNote.com.au reserves the right to modify or update this refund policy at any time. Customers will be notified of any changes through our website or via email.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at 08 6103 5028 or email us at doc@doctorsnote.com.au

Thank you for choosing DoctorsNote.com.au.

Doctors Note

9 Old Belvidere Promenade, East Perth WA 6004

Groundfloor 470 St Kilda Road, Melbourne VIC 3004