Online Medical Certificate FAQs

Yes. You can use our simple form to apply for an online medical certificate from home without seeing a doctor.

Yes, our service is legitimate. All our certificates are assessed and approved by an AHPRA registered medical practitioner, making them legal documents with the same validity as those obtained through in-person clinics. Additionally, we may recommend an in-person consultation if we believe your condition requires physical examination.

No, our service is not a scam. Our medical certificates are issued by an AHPRA registered doctor and include all necessary information such as dates, the doctor's professional details, and their signature.

Doctor's Note Australia is founded and run by Dr. Rupinder Singh, a licensed, registered, and fully insured doctor based in Perth, WA, who upholds high clinical standards. Each document we provide quotes Dr. Singh's AHPRA registration number for verification.

You will need to choose the kind of certificate you need (sick note for yourself or a carer’s note) and choose the price you willing to pay (depending on the speed of response). Then, once you’ve made a payment, fill out the application form and hit SUBMIT. If you do not hit SUBMIT, your payment would have gone through but we would not receive a request for a certificate. In this case, you will not receive your medical certificate. Please ensure you fill in all details correctly and take your time to do it, as medical certificates that have been issued cannot be amended in most cases.

We don't provide backdated certificates because we can't verify past illnesses without a consultation. To obtain a valid backdated certificate, visit your local GP who can issue one after assessing your condition during a consultation.

It is still possible to get a medical for an illness in the past (or if you were caring for someone ill in the past). However, this has to be done via telehealth or face to face consultation with a GP. You can visit any one of our doctors at haleroadmnedical.com or alternatively book an appointment to visit your GP at the earliest. With more days lapsed, you will not be able to get a certificate.

Unfortunately, the details on the Doctors Note cannot be changed once the certificate has been issued.

All medical certificate issued by DoctorsNote Australia are signed off by a registered medical practitioner. As per Fair Work Commission Australia (www.fwc.gov.au), your employer is not allowed to question the reason for your absence from work as this is a breach of doctor-patient confidentiality. If for any reason your employers has questions in regard to the legitimacy of your medical certificate, they should be asked to contact us at doc@doctorsnote.com.au

Yes. You may apply for a carer’s certificate dated the current date you intend it for or for the next day.

It's possible to receive a medical certificate that covers recent (past) days, but certain conditions apply, subject to a doctor's assessment. At Doctor's Note, we can't determine your situation without a consultation, and we adhere to AHPRA guidelines, so we can't provide backdated certificates. For a backdated certificate, consider visiting your GP with relevant information about the person you were caring for.

To obtain a certificate, please visit our online website at doctorsnote.com.au and select the relevant certificate you need. $15 sick notes will be emailed to you within 48 hours of your application, while $25 certificates (sick notes and carer’s notes) are sent immediately upon payment and $20 certificates are sent 12 hours later.

All certificates are delivered to your email inbox, so please ensure you've entered the correct email address. Check your spam/junk folder if you haven't received your certificate within the specified time frame.

Occasionally, emails with attachments end up in the spam/junk folder. Always check your spam/junk folder before contacting us. If you still haven't received your certificate within the mentioned time frame, please contact us via our website's "WhatsApp live chat" or email us immediately for assistance. Delays in response may occur due to shift working hours, public holidays, or server interruptions.

In most cases, delays in receiving certificates occur due to incorrect email addresses entered in our forms or email providers' firewall protections blocking emails with attachments. If you encounter this issue, please contact us immediately, and we will email your certificate promptly. Delays in response may occur due to shift working hours, public holidays, or server interruptions. Please also ensure that after making the payment and filling out the form, you click “SUBMIT” to ensure we receive both your payment and form. If you still experience issues in receiving your certificate, we will refund your payment immediately.

Yes, our certificates are valid throughout Australia, as we are a registered medical business in Australia, and all our certificates are issued by an Australian Registered Medical Practitioner.

Our certificates are issued by Dr. Rupinder Singh, a licensed, registered, and fully insured doctor based in Perth, WA. Dr. Singh ensures high clinical standards and maintains AHPRA registration.

We offer certificates at three different price points ($15, $20and $25). Advertisements can vary, and we may promote our certificates as either $15, $20 or $25. We cannot control which advertisement is displayed on your web browser, as it depends on the web's algorithm. We aim to avoid misleading our patients, so please ensure you select the correct price based on your needs.

We apologise for any inconvenience caused. This issue can sometimes be caused by errors in your web browser or electronic device. If it continues to happen, please refrain from making a payment when it doesn't match your intended amount. Instead, exit the website and try opening it in a different web browser or on a different electronic device. If the issue persists, consider trying again at a later time. If the problem still persists, you can visit your local GP or schedule a telehealth consultation with Dr. Rupinder Singh (or any other available doctor) at https://haleroadmedical.com/.

We apologise for any inconvenience caused. This issue is typically caused by errors in your web browser or electronic device. If it continues to happen, please exit the website and try opening it in a different web browser or on a different electronic device. If the issue persists, consider trying again at a later time. If the problem still persists, you can visit your local GP or schedule a telehealth consultation with Dr. Rupinder Singh (or any other available doctor) at https://haleroadmedical.com/.

Most educational institutions accept online medical certificates. However, some may require further details to explain your circumstances, especially for extensions or exam absence. We recommend checking your institution's policy and, if necessary, visiting your local GP for a face-to-face or telehealth consultation.

No, we don't provide medical clearance without a consultation. If you need medical clearance for work or study, please visit Dr. Rupinder Singh (or any other available doctor) at https://haleroadmedical.com/ instead.

No, this service is not for fit-to-work certificates. Fit-to-work certificates typically certify that you are free of medical issues that could hinder your performance at work or study. For such certificates, please visit your GP for a face-to-face or telehealth consultation or visit https://haleroadmedical.com/.

Unfortunately, we cannot issue certificates before receiving payment. If financial concerns are preventing you from obtaining a certificate, consider visiting your nearest bulk-billing GP, where bulk-billed medical certificates might be available.

We cannot amend a certificate once it has been issued. Please ensure all details on your form are correct before submitting it.

Medical certificates in Australia do not specify reasons for illness. This information is confidential between the doctor and patient. Reason details are usually included in insurance claim forms, which differ from medical certificates.

We have resolved this issue. Our forms now consider time zones throughout Australia. We appreciate your patience as we continually improve our online platform for a better user experience.

We do not provide Workcover, Centrelink, or TAC Certificates at the moment. For these certificates, we recommend consulting your regular GP, as continuity of care is vital for ongoing work-related health issues or certificates related to ongoing injuries or conditions.

While we don't offer paper copies, most employers accept PDFs of our certificates. They can verify the certificate's validity online without compromising patient confidentiality. You can print the document yourself if needed. Our practice is paperless, promoting efficiency and environmental friendliness.

For $15 sick notes, you'll receive them 48 hours AFTER payment and form submission. $25 sick notes and carer’s certificates are sent immediately upon payment and form submission to your email inbox. Please double-check your spam/junk folder if you haven't received your certificate within the specified time frame.