Privacy Policy
At doctorsnote.com.au, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure the confidentiality and protection of your information.
Information We Collect
We collect personal information necessary to provide you with our services, including:
(a) Personal Information
Full name
Contact details (email address and phone number)
Date of birth
Address
(b) Medical Information
Details about your health, including symptoms, conditions, or reasons for requesting a medical certificate.
(c) Payment Information
Billing address
Payment details (processed securely via third-party payment gateways; we do not store credit card information).
(d) Website Usage Data
IP address
Browser type and version
Pages visited on our website
Other data collected via cookies or analytics tools to improve website functionality.
How We Use Your Information
We use the information collected for the following purposes:
To Provide Services: Issuing medical certificates and enabling consultations with licensed doctors.
Communication: Sending confirmation emails, responding to inquiries, and delivering your medical certificates.
Payment Processing: Securing and processing payments for our services.
Improving Services: Analyzing website usage and feedback to enhance the user experience.
Legal Compliance: Complying with legal obligations, such as record-keeping requirements under Australian healthcare laws.
Disclosure of Information
Your personal information may be shared in the following circumstances:
(a) With Licensed Doctors
Medical information is shared with our licensed doctors
to assess your eligibility for a medical certificate.
(b) Service Providers
Third-party service providers who assist in payment processing, email delivery, or website hosting. These providers are bound by confidentiality agreements.
(c) Legal Obligations
If required by law, we may disclose your information to law enforcement agencies or regulators.
We will never sell your personal data to third parties for marketing purposes.
Data Security
We implement strict measures to protect your personal information from unauthorized access, misuse, or disclosure:
Encrypted communication via SSL for all data transmissions.
Secure storage of medical records and personal information.
Regular security audits to maintain system integrity.
While we take every precaution to protect your data, you acknowledge that no online platform is entirely free from risk.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience. Cookies help us:
Track website traffic and user behavior.
Save preferences for future visits.
You can disable cookies in your browser settings, but doing so may limit some functionality on our website.
Your Rights
You have the right to:
Access Your Information: Request access to the personal data we hold about you.
Correct Your Information: Update or correct inaccurate information.
Withdraw Consent: Opt out of communications or request data deletion, subject to legal obligations.
To exercise these rights, please contact us at doc@doctorsnote.com.au.
Retention of Data
We retain your personal and medical information only for as long as necessary to provide our services or as required by Australian laws. Once no longer needed, your data will be securely deleted or anonymized.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before sharing any personal information.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws or our business practices. The latest version will always be available on this page. Continued use of our website indicates your acceptance of any updates.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: doc@doctorsnote.com.au
Business Address: Ground Floor, 470 St Kilda Road, Melbourne VIC 3004 | 9 Old Belvidere Promenade, Perth WA 6004
All communications must be submitted via email.