Last updated: 26 March 2026
We want every patient to have a fair and transparent experience. Our refund policy is straightforward.
Once your application has been submitted and payment processed, no refund is available — regardless of whether the certificate is approved or declined. This is because the doctor has dedicated their time and clinical expertise to reviewing your application, and the medical service has been provided.
A declined application does not mean no service was provided. The reviewing GP has assessed your application using their clinical judgment, which constitutes a medical consultation. The fee covers the doctor’s time and professional assessment, not the certificate itself.
If you accidentally submit and pay for a duplicate application (same person, same date, same certificate type), contact us at doc@doctorsnote.com.au and we will refund the duplicate payment.
If you experience a payment error (e.g., double charge) or did not receive your certificate after approval, please contact us. We will investigate and resolve the issue, including issuing a refund if the error was on our end.
Email doc@doctorsnote.com.au with your full name, application date, and a description of the issue. We aim to respond within 24 hours on business days.
Nothing in this refund policy limits your rights under the Australian Consumer Law. If you believe our service has not met consumer guarantees, you may be entitled to a remedy regardless of this policy.