Will DoctorsNote certificates hold up if we're audited by DMIRS or Safe Work WA?

Yes. DoctorsNote certificates are issued by FRACGP-qualified Australian GPs registered with AHPRA, and are accepted as valid medical certificates under the Work Health and Safety Act 2020, the Mines Safety and Inspection Act 1994, and the Fair Work Act. The independently verifiable audit trail and QR verification give inspectors the proof of issuance that paper certificates and standard PDFs cannot provide. For absence and sick leave documentation, DMIRS and Safe Work WA inspectors accept these certificates.

We already have a GP arrangement for our workers — why add DoctorsNote?

You don't have to replace your existing GP arrangement — DoctorsNote runs alongside it. The operational difference is the audit trail your compliance team gets. A standard GP-issued PDF has no verification mechanism for HR to confirm authenticity. Every DoctorsNote certificate carries a unique QR code tied to the doctor's AHPRA registration and exact issuance timestamp, giving your team independent proof at the point of any HR or audit query. For FIFO operations specifically, it also closes the access gap when your workers are remote and can't reach a local GP — reducing the lost-roster-day risk.

What happens when a worker's application is declined by the doctor?

Declined applications are recorded in the audit log alongside approvals. No certificate is issued, and the rejection becomes part of the permanent audit record — visible to your compliance team if a worker subsequently attends site claiming illness without valid documentation. This is the system functioning as a genuine clinical filter rather than a rubber stamp, which protects you from accepting fraudulent or unsubstantiated absence claims.

Can certificates be backdated to cover a worker's prior absence?

No. DoctorsNote does not issue backdated certificates under any circumstances. Every certificate reflects the actual date the doctor reviewed and approved the application. This is both an AHPRA requirement and a clinical standard — a practitioner can only certify a condition they have assessed. For your HR records, every certificate date you receive corresponds to a real clinical event, not a retrospective claim — which protects against the most common form of certificate fraud.

What will our HR or compliance team see on the certificate?

Each certificate includes the certifying doctor's full name, practice details, and AHPRA registration number; the date of the clinical assessment; the dates the worker is considered unfit for work; and a unique QR verification code your team can scan to confirm authenticity. The worker's specific diagnosis is not disclosed — only that they are unfit for work during the specified period, in line with Australian privacy requirements. This is the standard format your HR team will be familiar with from in-person GP certificates, plus the verifiable audit trail.

How is billing structured for corporate accounts?

Billing varies by account type — there is no single model forced on every operation. Individual / ad-hoc: Worker pays per certificate at the time of submission via the portal — no employer involvement. Site Plan (Corporate): A single monthly invoice covers all certificates issued across your workforce in that period — no per-transaction reconciliation for your finance team. Suitable for contractors with 50–200 workers. Enterprise: Billing structure agreed at onboarding — volume pricing, consolidated invoicing, and payment terms suited to your procurement requirements. All corporate and enterprise accounts are set up via the enquiry form on this page.

How does our site manager verify a certificate is genuine?

The worker shows the certificate PDF — on their phone or printed. Your site manager or OHS lead opens the phone camera, scans the QR code, and sees the certificate details including the issuing doctor's name, AHPRA number, and exact issuance timestamp — independently verifiable on the spot. The whole check takes under three seconds. No app, no login, no call to a help desk. This is what closes the verification gap that paper certificates and emailed PDFs leave open.

How is employee health data protected under our corporate account?

DoctorsNote is operated by Walia Medical Pty Ltd (ABN 52 158 069 080) and all health records are handled in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles. Data is encrypted at rest and in transit, stored in Australia, and is not shared with third parties. Workers consent to data collection at the point of application — meaning your account does not require you to handle or store any worker health information, which keeps your privacy exposure minimal.

Can we recommend DoctorsNote to our employees and have them pay directly?

Yes — this is the most common model. Share the application link with your workforce and employees pay directly at the time of application. Standard certificates are $14.95, while fit-to-work and mental-health certificates use separate pricing. Your organisation gets standardised, verifiable absence documentation at no cost to the business.

Can we subsidise or fully cover the cost for our workforce?

Yes. We offer two options beyond employee-pays. Partial subsidy: your organisation covers a portion of the certificate fee and the worker pays the remainder — configured at account setup. Full employer-paid: corporate and enterprise accounts receive a single monthly invoice covering all certificates issued to your workforce. No per-transaction payment from workers. Contact us via the enquiry form to discuss which model fits your operation.

Clinically Governed · Nationally Compliant · Built for Operational Workforces

Reduce Certificate Admin for Your HR Team

Employees get GP-reviewed certificates with QR verification, so HR spends less time checking documents, chasing clinics and handling inconsistent paperwork.

Request the One-Page Employer Workflow

Employees use Doctors Note directly. Certificate fees can stay employee-paid. HR does not need a software rollout to review the workflow.

Admin friction

The Problem Most Employers Face

Common gaps that surface across mining, FIFO, labour hire, transport, and shift-based operations.

× Unverifiable or low-quality medical certificates
× Time wasted verifying documents and chasing clinics
× Inconsistent return-to-work documentation
× Certificates that cannot be verified when a supervisor or payroll query lands
× Difficulty managing absence in FIFO, mining, and shift operations

Certificate workflow

How Doctors Note Solves It

✓ Named Doctor — Every certificate is reviewed and signed by Dr Rupinder Singh Walia (FRACGP, 28+ years)
✓ Instant Verification — QR code + unique reference allows your team to verify authenticity in seconds
✓ Audit Trail — Every certificate carries a record of the doctor who reviewed it, with QR verification for authenticity checks
✓ Fair Work Aware Process — No backdating; certificates are issued after clinical assessment with a verification record for workplace checks
✓ Return-to-Work Support — Clear fitness-for-duty documentation from the same doctor

Clear verification without clinical disclosure.

HR verifies issuer, dates and authenticity. Not diagnosis. The medical assessment stays separate from the workplace.

Learn how certificate verification works →

One workflow, three ways to use it

Choose the Employer Pathway That Matches the Workload

Some employers mainly need return-to-work clearance. Others need cleaner sick-leave documentation. Some only need fast certificate verification without chasing clinics.

Pathway 1

Fit-to-work only

Employees use Doctors Note after absence; HR receives GP-reviewed fitness-for-duty documentation. This is not a pre-employment or occupational-health medical.

Pathway 2

Combined certificates

Simple sick or carer's certificates plus return-to-work paperwork from one consistent GP-reviewed workflow.

Pathway 3

Verification only

QR verification confirms issuer, dates and authenticity for certificates issued through this workflow. It does not verify outside GP certificates.

The workflow is simple: employee applies directly, the doctor reviews the request, the certificate carries QR verification, and HR can check authenticity without seeing clinical details.

The first step is not a procurement decision. It is a one-page workflow review so HR or operations can decide whether the pathway saves admin time.

Request the One-Page Employer Workflow

When the workflow fits

Move From Workflow Review to a Simple Pilot

If the pathway suits your workforce, the next step can be a small employer pilot with one site, team or certificate type.

Optional employer pilot

Small, trackable rollout

fit-to-work, combined certificates, or verification-only

There is no employer setup fee to review the workflow. Pricing is discussed only if HR wants a branded pathway, dashboard or custom reporting.

✓Start with one site, team or certificate type
✓Keep certificates employee-paid if that suits your workplace
✓Add a verification dashboard or reporting only if needed
✓Keep clinical details separate from employer verification

The workflow shows what HR can verify, what remains clinically private, and where the process fits your existing absence policy.

Perfect for mining companies, labour hire firms, FIFO operations, aged care, and other shift-based workforces.

Request the One-Page Employer Workflow

Why employers choose us

Why Employers Choose Doctors Note

✓ Same doctor for consistency across your workforce
✓ Significantly reduced admin time on certificate verification
✓ Cleaner certificate records for site supervisors and HR
✓ Full clinical accountability and audit trail
✓ Built for Australian workforce certificate administration

Larger teams can add an Employer Verification Account if they need a dashboard later. See how to verify a medical certificate.

Next step

Request the One-Page Employer Workflow

Tell us which pathway is relevant: fit-to-work only, combined certificates, or verification-only QR audit support. Dr Walia's team follows up within one business day, Perth business hours.

Reduce Certificate Admin for Your HR Team

The Problem Most Employers Face

How Doctors Note Solves It

Choose the Employer Pathway That Matches the Workload

Fit-to-work only

Combined certificates

Verification only

Move From Workflow Review to a Simple Pilot

Why Employers Choose Doctors Note

Ready to Simplify Workforce Medical Certificates?

Request the One-Page Employer Workflow